Frequently Asked Questions

Yes. Our platform works with all thermal cameras as long as the images can be exported. To get the best value out of our software it is best to use images that contain the radiometric data (temperatures of each pixel).

No. Your camera does not need to be connected to the internet. Just take your images as usual, then upload them from your computer or device to our platform when you're ready.

Yes. You own 100% of your data. All thermal images, asset tags, notes, and analysis are yours.

Yes. Our platform was designed from the start for interoperability by using REST APIs.

Absolutely. Each asset has the ability to trend multiple points of interest.

Yes. Once the initial setup is done any experienced team member can perform inspections. We do recommend thermography training to better understand the various types of inspections and when accurate absolute temperatures are required.

Setup time depends on the complexity of the site. Mechanical assets are fairly straight forward unless guarding needs to be removed to provide visibility to the interested components. Electrical assets can be more complicated due to the arcflash ratings, need to open cabinet doors, and components with low emissivity.

We also like to gather as much context around the asset as possible to increase the accuracy of the initial AI review of the inspection.

Yes and it's highly encouraged.

Whether it's a burned-out motor, a failed bearing, an overheated VFD, or a loose electrical connection, every data point strengthens helps with context around each asset.